Shipping policy

SHIPPING POLICY

As an independent brand, we're committed to packaging and shipping your product with care and timeliness in mind. 

WHERE WE SHIP

We currently ship to addresses within the United States, including Alaska, Hawaii, U.S. Territories, and APO/FPO. We don’t ship internationally yet.

ORDER PROCESSING

Processing time: 24-48 hours.

Orders placed after 12pm ET start processing the next business day.

You’ll receive a tracking email as soon as your order ships.

SHIPPING OPTIONS AND RATES

Standard: 2-5 business days

Note: Weather, carrier delays, and peak holiday volumes can affect transit times. 

PRE-ORDERS

Pre-orders ship after the item has been constructed. Please refer to the pre-order item's product page to be advised on wait times for pre-orders. 

ORDER CHANGES AND CANCELLATIONS

We process orders quickly, but if you need to change or cancel your order, email info@stepanlatypov.com immediately. If it hasn’t shipped yet, we’ll do our best to accommodate.

ADDRESS ISSUES

Please ensure your shipping address is correct. If a package is returned to us due to an address error, we’ll contact you to reship (additional postage may apply).

SPLIT SHIPMENTS AND PREORDERS

Items may ship separately at no extra cost. Preorder items will include an estimated ship window at checkout and in your confirmation email.

LOST, MISSING, OR DAMAGED PACKAGES

Damaged in transit: Contact us within 7 days of delivery with photos, and we’ll make it right.

Marked “delivered” but not received:

  1. Check with neighbors/building staff and look around the delivery area.
  2. Wait 48 hours (carriers sometimes scan early).
  3. Email us—once per order, we can usually offer a one-time courtesy replacement or store credit.

Confirmed by carrier lost in transit: We’ll file a claim with the carrier and replace or refund you once confirmed.