Refund policy

RETURNS & EXCHANGES (US ONLY)

If you're not completely satisfied with your purchase, we want to make it right. Below are our guidelines for returns and exchanges.

RETURN WINDOW

30 days from delivery for a refund to the original payment method.

Holiday purchases (Nov 1–Dec 31) returnable through Jan 31.

CONDITION

Items must be new, unworn, unwashed, with original tags/packaging.
Please try on garments over clean undergarments. Any item with visible wear, odors, or alterations may be declined.

MADE TO ORDER ITEMS (NOT RETURNABLE)

Items listed as Made to Order are not returnable. Made to Order items are created to the specific measurements of our customers, and as such cannot be returned or exchanged. This policy helps protect the integrity of our process, prevents material waste, and ensures that each customer receives unworn garments individually tailored to their proportions.

FEES

One free return label per order.

Additional returns from the same order: $7 is deducted from the refund to cover the extra label. If returning multiple items from the same order, include them with the original return package to avoid this fee.

Exchanges are always free.

HOW TO START A RETURN OR EXCHANGE

Email info@stepanlatypov.com with your order number.
Indicate whether you would like a Refund or Exchange.
Print your prepaid label and drop the package off within 7 days.

REFUND TIMING

Refunds are issued 2–3 business days after we receive and inspect your return.

Your bank may take 3–10 business days to post the credit.

Store credit is issued immediately once your return is approved.

EXCHANGES

Want a different size or color? Indicate that you would like an Exchange when you start your return. We’ll ship your replacement as soon as your original item is scanned in by the carrier.